Fredintexas

Wise consumers use the same criteria for choosing a body shop that they use for other types of auto repair: a good reputation, highly skilled technicians, proper equipment, and emphasis on quality repairs. Don’t choose a shop based on its advertising.
To check on a shop’s reputation, ask people in the area what kind of experiences they’ve had with the shop. Ask your mechanic which body shops do the best work, then call the local Better Business Bureau to see if they have a satisfactory rating. And don’t be afraid to ask a shop to show you their credentials; look for diplomas or certificates that verify training in the types of repairs they perform. Visit the shop to see some of the cars they’ve just repaired and inspect them closely
To find well-trained technicians, look for shops that employ mechanics and well trained. If they’re also certifled by ASE in damage repair and structural analysis, that’s also a plus.

Ford’s lease training included instruction on how to misquote monthly payments to cheat customers out of negotiated discounts. If a customer said that he would not OK a deal unless they gave him a price discount on a car, they were taught how to trick him into believing that a smaller payment reduction was legitimate.
A number of documents in the training manuals told salespeople that the proper monthly payment change for each $1,000 in gross [price] was $50. Page 2-30 in the 1993 manual says, “Rule! $1,000 in Gross = $50 in Payment. We can simplify by using a ‘rule of thumb’ Factor of 2.” And page 2-34 in the same manual says, “We know that $60 in payments is equal to $1,200 in Gross.” It also mentioned the “Factor of 2.”
However, on a page titled, “What Kind of Discount Are You Giving Me?” (3-9 in the 1993 manual), salespeople were told to use a different factor to figure payment reductions for discounts. The manual tells how to do this in front of the customer “Write down the discount amount, then using a “3” factor, convert that to a lower payment amount:—$ 1,500 discount equals $45 per month.”
Since the monthly payment reduction they were quoting (for 2 years) was about the same as the real one on a 3-year loan, most people would not have known that they were being cheated out of 40% of their discount.